Support family from afar by controlling their screen with FaceTime

Let's dive into how this feature works and how you can make the most of it.

This feature is particularly useful for tech support because it allows you to help family members troubleshoot issues or learn how to use new apps. It also provides guided assistance, enabling you to walk someone through a process step-by-step, such as setting up a new device or configuring settings. Additionally, it enhances communication by making it easier to explain complex tasks without the frustration of miscommunication.

First, you'll want to update your software to iOS 18. Here's how to do it on your iPhone.

Once the installation is complete, your iPhone will restart, and you'll be running iOS 18 with all its new features.

With iOS 18, Apple has expanded the capabilities of FaceTime to include remote screen control. This feature is part of SharePlay, which was initially introduced in iOS 15.1 for content sharing. Now, it allows users to share their screen and even pass control to another person during a FaceTime call. 

To get started, both you and the person you want to help need to have iOS 18 installed on your devices. Before someone can remotely control your screen, that person must be saved in your contacts. Now, let's say your mom calls you in a panic because she can't figure out how to set up her new smart home device. No worries. Here's how you can save the day:

Here's where the real magic happens. You can actually take control of her screen.

When you're done playing tech support, ending the remote control is a breeze.

Apple has implemented several safeguards to ensure your privacy and security while using this feature. Only trusted contacts can request control, and you have the option to decline any request. Additionally, certain sensitive actions, such as changing Apple ID settings or making payments, are restricted during remote control sessions.

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