Flooded by spam after searching for a lender to refinance?

We want to warn you about a potential issue that could occur after refinancing your home: an unexpected surge in spam messages. "Morgan" from Yuma, Arizona, reached out to share that she experienced this. 

"We had to refinance our house and tried through XYZ. We now get a lot of spam that I have to continually block. I know it is them because we've used Rocket Mortgage for years and never had an issue, and XYZ was the only new organization we had been communicating with using that email. How do you prevent that?"

The good news is there are ways to avoid spam and prevent it from coming back. Here's what you need to know.

If you get a spam message, avoid replying or clicking on any links in the message. Follow the steps below to prevent future spam texts.

Now, messages from senders not in your contact list will be directed to the "Unknown Senders" folder, and you won't receive a notification for them.

Settings may vary depending on your Android phone's manufacturer.

Along with spam messages, those annoying robocalls after searching for a lender to refinance can be a serious nuisance. Fortunately, there are several steps you can take to minimize these interruptions as well and protect your privacy.

Not answering unfamiliar calls is one of the best ways to avoid a potential scam. Most phone carriers now label robocalls as "Spam Risk" or something similar. Scammers often use your local area code or even parts of your phone number to make you think the call is legitimate. That's why it's crucial to carefully check the number before picking up. If you don't recognize the number, it's safest to ignore the call or text in case it's spam.

Major carriers like Verizon, AT&T, Sprint and T-Mobile offer free services to block spam and robocalls. These include AT&T Call Protect, Sprint/T-Mobile Scam Shield and Verizon Call Filter. Reach out to your provider for more details.

As frustrating as spam may be, there are steps you can take to minimize these unwanted messages, including blocking numbers, using carrier spam-blocking services and enabling built-in spam filters on your phone. These tips will help you reduce spam and protect your personal information. 

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