Digitalisation of services and money is creating a two-tier society | Letters

Thank you for highlighting the issue of digital exclusion (Editorial, 23 June). A similar problem is developing with digital payments. For what to many is innocent and inevitable progress, the millions of people in the UK who still rely on cash to live their lives are starting to find themselves excluded from parts of society, with many businesses and even organisations such as community sports centres only accepting card payments.

How right you are to point out the problems with the increasing digitalisation of society. Our local bank has abolished counter services, restricting access for many customers who find cashpoints or online banking beyond them.

Railway services, utility companies and councils must keep easily accessible public counters and phone numbers, or our society will be more divided than ever.Jane GhoshBristol