- by travelandtourworld
- 19 Oct 2024
United Airlines launches its first digital sizing tool for wheelchair users
United Airlines has successfully assisted over 20,000 customers with wheelchairs through its innovative digital sizing tool, launched in March 2024. This pioneering feature matches aircraft dimensions with individual wheelchair sizes, leading to a nearly four-point increase in customer satisfaction scores compared to the previous year.
- by travelandtourworld
- 19 Oct 2024
- in travel
United Airlines has successfully assisted over 20,000 customers with wheelchairs through its innovative digital sizing tool, launched in March 2024. This pioneering feature matches aircraft dimensions with individual wheelchair sizes, leading to a nearly four-point increase in customer satisfaction scores compared to the previous year.
In a move to further enhance accessibility, United has partnered with the United Spinal Association. This collaboration aims to develop impactful solutions that cater specifically to the needs of customers with disabilities.
The digital sizing tool is available on the United app and united.com, allowing wheelchair users to easily find flights accommodating their mobility devices. Additionally, customers may request a refund for any fare difference if a more accommodating flight incurs a higher price.
Beyond the digital sizing tool, United has implemented several initiatives to enhance accessibility:
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Canada Tourism Industry Experiences Surge as Ministers Discuss Strategic Actions for Growth
Canada tourism industry remains a vital economic pillar, supporting over 2 million jobs, or roughly 10% of the country’s employment in 2023. In several regions, tourism stands as a top service export, highlighting its importance to the national economy. This week, federal, provincial, and territorial ministers responsible for tourism convened at the 2024 Canadian Council of Tourism Ministers (CCTM) meeting in Banff National Park, Alberta. The event, co-chaired by the Honourable Soraya Martinez Ferrada, Minister of Tourism and Minister responsible for the Economic Development Agency of Canada for the Regions of Quebec, and the Honourable Joseph Schow, Alberta Minister of Tourism and Sport, took place on the traditional Treaty 7 territory.
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