Hundreds stranded for days on remote island in freezing weather after emergency flight diversion

Flight passengers are blasting British Airways after they said they were left stranded for days amid arctic-like temperatures in St. John's, a city in the Canadian province of Newfoundland and Labrador.

"We're very sorry to our customers for their experience, and we've been in touch to offer a gesture to make things right," British Airways told Fox News Digital in a statement.

Nevertheless, passengers are still speaking out on social media and in interviews, with many criticizing the airline for what they felt was a chaotic experience.

The high that day was 23 degrees Fahrenheit, while the low was 14 degrees, per WeatherUnderground.

Shipman was traveling with his family to Texas to see friends who moved to the United States a few years ago. 

He said passengers couldn't access their luggage. He also claimed he did not receive much assistance from the airline.

He described a scene in which some travelers were sleeping on the floor.

"Most of the frustration was due to a lack of information. Just be open and explain what's happening, you know?" Shipman said.

But she disputed the claim about "freezing" temperatures at St. John's that day. 

"It's hardly frozen," McKinnon told The Canadian Press. 

"While it was cold that day, and it was wintry the next day, we're offering warm hospitality. And that's the main thing, right?"

St. John's, the capital of Newfoundland and Labrador, is one of North America's oldest cities, located on Canada's eastern Atlantic coast.