BigPay and AirAsia Plan System Upgrade to Boost Security and Efficiency for Travelers

BigPay, in collaboration with AirAsia, is excited to announce a scheduled system upgrade from 11:50 AM on 7 August 2024 to 3:00 AM on 8 August 2024 (GMT+8). This upgrade reflects our continuous efforts to enhance security and improve the overall user experience.

During this period, all BigPay services, including the BigPay Visa card, BigPay app, and the BigPay widget on the AirAsia MOVE app, will be temporarily unavailable. We strongly encourage users to plan their transactions in advance to avoid any inconvenience.

Upon completion of the upgrade, users will receive notifications prompting them to update their personal identification number (PIN) for the BigPay Visa card to ensure continued usage.

This system upgrade will not only bolster security but also introduce several new features designed to enhance your financial management experience. Users can expect faster transaction processing times, an improved user interface, and greater app stability. We appreciate your understanding and patience as we work to deliver a safer and more efficient service.