Saturday, 02 Nov 2024

What to do if your Wells Fargo deposit is missing


What to do if your Wells Fargo deposit is missing
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Wells Fargo is once again cleaning up trouble with its customers' bank accounts, and there are several steps you can take if you've been affected.

Some customers of the bank have said they are unable to view or access money deposited into their accounts. In social media posts, some have said they were charged overdraft fees or cannot make payroll for their small businesses after money went missing from their accounts.

Wells Fargo confirmed on Friday that the issue, which began on Thursday, is still ongoing.

"A limited number of customers could not see recent deposit transactions on their accounts. The vast majority have been resolved, and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience," a spokesperson for the bank told CNN.

This isn't the first time money has temporarily disappeared from some customer accounts at Wells Fargo. The bank dealt with a similar glitch in March. At the time, missing money was restored after a few days. Wells Fargo confirmed to CNN that, despite the mishap, "funds continue to be secure."

Wells Fargo has said that the issue this week did not affect all its customers. Still, if you've noticed missing funds from a Wells Fargo account or any bank account, you should contact your bank directly, according to the US Office of the Comptroller of the Currency.

Greg McBride, chief financial analyst at Bankrate, recommends clients flag the issue to customer service. Those who do should get the help they need the soonest.

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