Gene Hackman's 911 caller distraught over couple's mysterious death, says they treated people 'like gold'

Kesler, who knew the couple well, declined to describe what he saw when he arrived at the actor's home and made the grisly discovery on Feb. 26, but told Fox News Digital that he is "heartbroken." The owner of MudCity Builders in Santa Fe, he served as a personal contractor for Hackman and Arakawa for over 16 years.

Kesler issued an official statement on Saturday, sharing that he will "never" comment on the "tragic event" that led to the deaths of Gene and Betsy due to their privacy. However, he did want to share a few words about the couple. 

"Gene and Betsy, Thank you for the 16 plus years of opportunity, friendship and trust. Gene Hackman, thank you for lending a hand on projects over the years. I could not believe at the time I was actually working side by side with a legend. Thank you for treating my sons and employees so well and as equals. When on the job you were just another one of the guys. Thank you for all the stories which I will always remember and will cherish forever," he began.

"You both will always be near and dear to my heart and greatly missed. Love you Both!" Kesler concluded.

Authorities believe Hackman, who was 95, and Arakawa, who was 63, had been dead for more than a week, but have not yet determined the cause of either's death.

Audio of Kesler's 911 call was obtained by Fox News Channel on Wednesday. In it, Kesler frantically pleaded for police to immediately rush to the New Mexico residence. In the recording, he can be heard telling the operator that he "found two or one deceased person[s] inside a house."

"Please send somebody really quick," Kesler urged.

Kesler said Hackman and Arakawa treated people "like gold," and that he, his son and all of his employees remembered only pleasant encounters with the couple.

Leading up to the strange death, Kesler said he never noticed anything unusual and he want people to remember Hackman and Arakawa as "beautiful people, kind-hearted and generous."

"According to the pathologist, I think that is a very good assumption that that was his last day of life," Mendoza said. He also confirmed after a discussion with the medical examiner that Hackman and his wife "tested negative for carbon monoxide."

"The manner and cause of death has not been determined," Mendoza said.

LISTEN: Gene Hackman 911 call

Although Kesler declined to elaborate on what he saw, he was heard on audio crying and repeatedly saying, "Damn," as the dispatcher spoke to paramedics.

"[The house] is closed. It's locked. I can't go in," he said. "But I see that she is lying down on the floor from the window."

The caller told the dispatcher that Hackman and his wife were not "awake" or "alert."

"No, dude, they're not moving! Just send somebody out here really quick!" the man on the 911 call said with urgency. 

Fox News Digital's Stephanie Giang-Paunon contributed to this report.